At Fortelli Salon & Spa we strive to meet all of our clients’ needs and expectations, and to accommodate our guests as best we can. Due to a high volume of clientele, a Cancellation policy is in place at Fortelli Salon & Spa. At Fortelli Salon & Spa, we ask that you provide 24 hours Cancellation notice for all reservations in the salon and spa.
This policy includes appointments with a Registered Massage Therapist. We do ask for your appreciated cooperation when possible. If 24 hours notice is not given, it is noted on file and a warning is provided. If 24 hours notice is not provided a second time, we will ask for a credit card to be kept on file. The third time 24 hours notice is not given, a 50% charge of all services the day of late Cancellation will be applied.
This policy is the same for no show appointments. Please note, that while we do our best to provide a courtesy call in advance, we ask that you do not rely on these, as there may be some instances where they are unable to be completed due to an exceptionally high volume of calls and unexpected closure dates.
Unused products and unused styling tools may be returned to Fortelli Salon and Spa for a full refund for up to 30 days with a receipt.
In the event a product or styling tool is defective, we are able to exchange the product for up to 30 days after purchase with a receipt.
Please read the remaining warranty located in the box of your styling tool.
Note: warranty is valid for one exchange only. Manufacture warranty must be taken into consideration after the exchange